1. it was just in my bag. then when i pulled it out it was already flashing the shutdown process. i tried rebooting it but after the first try, it said, "Optimizing 155 apps", it shutdown again. i tried for the second time, that's how i found out it has an unresponsive screen.
2. no i didn't do anything to it. don't even know how to do "rooting". i'm not techi enough to do those things.
3. Firmware - sorry,as i said, i'm not much into phones but are you referring to the launcher? if so, mine is APUS
4. I can't even make the screen work so what will you suggest to factory reset it?