Hi, hope you guys can help me. My 1 month old Flash Plus 2's volume suddenly drops EVERYTIME I listen to music or watch a clip. Most of the times, I would set the volume of my fone to max then after few minutes the volume drops to almost mute. Then, when I check the volume it is still set to the max but the sound is almost inaudible. I bought my fone because I thought it would be a good companion for a musician like me, so I really hope you guys could provide me a solution. TIA
Hi @Chard. We are sorry for the problem and inconvenience. Can you give us more information so we will know what happened to your phone.
Nope, never tried to root my phone.
I encounter the same problem in all apps that can play music or video
Nope, I never encountered any problem during calls YET
I encounter this kind of problem only during loudspeaker
My firmware version is 01005
Are you using the stock music app? If so, please go to settings and disable "DJ Mode".
Still experiencing the same problem. When I connect to speaker, the sound is quite low.
Hi @Chard. How do you connect your phone to speaker? Using cable or Bluetooth?
I use cables..the sound is soooooo low. And the problem with the sudden decrease in volume is still there.
Hi @Chard. I advise you to try to do swap test. Use another cable and try to connect it to another speaker. Also if you can, you try to connect using bluetooth also so we will know where is the problem .
same problem here.. i thought it was just the music file.. the speaker of the phone is in good quality however if i test 2 different earphone, music sound is too low even if i put the volume to max it sounds like 3 out of 10 volume level. my phone is just 2 weeks old this coming sat. (10/15/16). i also observed that the 3.5 mm jack wont fit that well.. by the way the earphone i used if from alcatel flash2 and just a basic earphone the cost around Php300.. for my next test i will try to install sd card to see if there is no issue here.. just waiting to buy new sdcard to test it. another thing i also test it to bluetooth speaker and the sound is good however there is a time that the volume will drop then it will be back to normal again once in a while.
i will appreciate for your help.
my FP2 is version 01005
i have the same problem. my FP2 is just 2 weeks old this coming sat. (10/15/16). issues found.
when connected to bluetooth speaker volume of the sound drops once in a while even if set in max volume.
tried 2 different earphone (1 from alcatel flash 2 and the other is just ordinary earphone.) sound is to tiny or low from the rate of 10. i will just rate it 3 out of 10 even in max volume.
3.5 mm jack wont fit well, there is a little allowance from top to bottom of the jack. (both earphone with standard 3.5 mm jack.)
any music app that i use do encounter same issue. (my phone is not rooted)
thought it was just the music file but i tested to my flash2 no drops of volume and sound in the earphone is good.
Please address this issue.
I tried various cables at home and even at work. It's becoming really frustrating because I choose this fone over Infinix Note 2 because of the promise on good quality of music. So far, everyday I become more and more furious. I think the problem with my unit is hardware. Seems like the speaker or the whole sound system is broken.
Hi @Chard. We are sorry for the problem and inconvenience. I advise you to do factory reset as a last step before going to service center.
Try to backup you data before doing this factory reset. Kindly go to settings - backup & reset - factory data reset.
You can see our service center list from http://www.flash3c.com/support/service-center/
Does Fluctuating Sound or Volume goes under here. i Have problem with that..