I would like to thank and commend the effort and customer support given by @Felix. His commitment to deliver and act is not only admirable but proof that Alcatel has probably one of the best aftersales/customer support their is.
Last Feb 21 my Alcatel Flash 2 went totally black, it could not be charged and could not turn on. It was sent to a drop off center as my city had no Service Center. In all this Felix was there to answer my questions; inform me of developments and do the actual follow-up; he was patient to listen to my grievances and my long messages. His persistence and efforts and the fact that he gave his word and followed through it allowed me to have my phone back in full functioning condition today, which was above my expectation. Truly Felix and the people at Customer Service deliver! Alcatel delivers best value for money products and excellent aftersales support!!