Hi @Toi_Gonzaga, The fact that if you factory reset the phone the data will be deleted. You may need to backup your files using the Google Drive backup or any third party software in Google Playstore. We already raised the issue about the camera issue on v3.8 to our technicians and they will research the solution for that. If the factory reset and update did not worked, you may need to send the phone to the nearest service center to downgrade it to an early version of the FOTA. Sorry for the inconvenience.