Hi @KarlContreras11, there is a possibility for it to happen if the issue occur after you installed a third party software. Can you try to check first under Settings -> About phone -> Check for updates or see if the unit has the latest FOTA software update. If the phone is in current update which is V3.6, please try this.
1.Power off the phone and press "power" key to restart.
2.When "Flash" logo appears, long press and hold the Volume up key to enter the Safe Mode. This eliminates any abnormal OS booting issues caused by 3rd party APKs.
Please check if the issue still persists. Thank you