Hi @j.patricio, we are sorry for the problem and incovenience. I advise you to bring your phone to our service center. Our technician will check your phone. The nearest service center to your location is on makati.
8/F Don Pablo Bldg., 114 Amorsolo St., Legaspi Village, Makati City, Metro Manila
+63.2 894 2858
Mon - Sat (9:00 AM - 5:00 PM), Sun (Closed)