Good day. I have this issue with apps that "unexpectedly shut down" while I'm using them. It all started when I downloaded the Jan 2017 update and received an 'Error' notice during its installation; before this, my phone was up-to-date as far as these updates were concerned, my apps suddenly shutting down never happened, and I have never really "meddled under the hood" of my phone (no rooting, no mods, etc.).
After that firs fail, I did a factory restore on my phone and tried to update it again... Error. This time, I did a hard reset, and tried to update again... Error. Did that last step one more time, just in case... Error. Now I'm just at a loss as to what is wrong with my phone.
Would anyone here have any idea?