Hi @pigd3mon Sorry to hear the issue, when did it started? have you factory retested the phone?. We would like to help you on this. Can you please provide the following via private message. you can addressed it to me or miss @Elaine :
1st IMEI No. :
Contact Number :
However, regarding the downgrade of the system, please send it to the nearest Alcatel Authorized Service Center in your area. For further assistance, please let us know your city location also. Thanks.